Policies

The short version of how buying from 9spaceX works. The full policies are linked at the bottom of every page.

Shipping

We ship to the United States, and to Thailand, Malaysia, Indonesia, the Philippines and Singapore. Shipping is charged on every order at the rate shown at checkout.

Each product page shows where the item ships from and its delivery window. You get a tracking number by email when your order ships. If a delivery date moves, we email you right away.

Returns

You can ask for a return within 30 days of delivery. Items must be unused and in their original packaging with every part included. Write to us first; returns sent without approval cannot be accepted.

If an item arrives damaged, defective or wrong, we send a free return label and replace or refund it. If you change your mind, you pay the return shipping.

Refunds go back to your original payment method within 10 business days after we receive and approve the return. Customized items, final sale and discounted items, and gift cards cannot be returned.

Warranty

Products carry their manufacturer's warranty, and each product page states the warranty that applies. To make a claim, send us your order number and a description or video of the fault. We arrange a repair, a replacement or a refund under that warranty.

Pre-orders

Each pre-order campaign has a minimum order target. If a campaign does not reach it, we extend the campaign or cover the remaining balance ourselves so orders still ship. If we cannot ship it, every order in that campaign is refunded in full.

You can cancel a pre-order before it goes into production or shipping, or if delivery runs well past the estimated date, and get your money back.

Contact

Write to us through our Contact page. We answer every message ourselves, within a day.