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Refund & Return Policy
We want you to feel confident shopping with 9SpaceX. Please read our refund and return guidelines below.
📅 Return Period & Eligibility
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You have 30 days from the date of delivery to request a return.
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Items must be in like-new condition: unused, with original packaging, tags, and all included components.
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A receipt or proof of purchase is required.
📨 How to Start a Return
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Contact us at admin@9spacex.com to submit your return request.
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Once approved, you will receive:
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A return shipping label (for eligible returns).
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Step-by-step instructions on how to send your item back.
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Items sent back without prior approval will not be accepted.
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The exact return address will be provided once your request is confirmed.
⚠️ Damaged, Defective, or Wrong Item
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Please check your order upon delivery.
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If your item is damaged, defective, or incorrect, contact us immediately.
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We will arrange a replacement or refund.
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For manufacturer defects, 9SpaceX covers return shipping costs.
🚫 Non-Returnable Items
Some items cannot be returned:
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Perishable goods (e.g., food, flowers, plants)
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Customized or personalized items
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Hazardous materials, flammable liquids, or gases (e.g., batteries, chemicals)
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Final sale and discounted items
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Gift cards
🔄 Exchanges
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The fastest way to exchange an item is to return it first and then place a new order once your return is approved.
💳 Refunds & Fees
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Local Returns: Approved returns will receive a prepaid shipping label at no cost.
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International Returns (Southeast Asia): Customers are responsible for return shipping fees, duties, and taxes. These are non-refundable.
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Refunds are processed within 10 business days after your return is received and approved.
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Refunds are issued to the original payment method.
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If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at admin@9spacex.com.
📧 Customer Support
For any return, exchange, or refund inquiries, please email us at admin@9spacex.com. We’re always here to help.
