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  • 10% off your first order with code WELCOME10
  • Free US shipping on qualifying orders · see your cart
  • 30-day returns on unused items
  • Damaged or wrong item? We send a free return label
  • Tracking emailed as soon as your order ships
  • Refunds within 10 business days of an approved return
  • Questions? support@9spacex.com, we reply within a day

Problems

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Shipping Policy

Last updated: October 24, 2026

Everything you can buy at 9spaceX today is in stock at a warehouse in the United States and ships from there.

Where we ship

  • We ship to addresses in the United States.
  • Some warehouse carriers can't deliver to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO addresses or P.O. boxes. If your item can't go to your address, we email you within one business day. You can then give us another US address or get a full refund.
  • We don't ship outside the United States right now. If checkout accepts an order to an address outside the US, we cancel it and refund you in full.

Order cutoff and processing time

  • Orders placed by 7:00 PM Mountain Time (America/Denver, our store's time zone) on a business day go to the warehouse that same day. Business days are Monday to Friday, except US federal holidays. Orders placed later, or on a weekend or holiday, go to the warehouse the next business day.
  • The warehouse packs and ships your order within 3–5 business days. Many orders leave sooner.

Delivery time

  • Once your order ships, delivery takes 1–8 business days, depending on the carrier line and your address. Most US orders arrive 4–13 business days after you order.
  • Where we have the warehouse's current carrier data, the product page shows an "Arrives" date range for US addresses. It is an estimate, not a guaranteed date.
  • Our warehouses choose the carrier for each item, for example USPS, FedEx, GOFO or Amazon Logistics.
  • If your order has items from more than one warehouse, they arrive in separate packages, each with its own tracking number.

Shipping cost

  • You see the shipping cost for your order before you pay.
  • Free US shipping on qualifying orders. Whether an order qualifies depends on the items in it. If it does, your cart and checkout show free shipping before you pay.
  • Free shipping doesn't combine with discount codes. If you add a code, the code applies instead.
  • We never add shipping charges after you pay.
  • Sales tax is calculated at checkout where it applies. Because every order ships within the US, you pay no import duties.

Tracking

We email you a tracking number when your order ships. If you haven't received one within 6 business days of ordering, write to us.

Delays

  • If your order can't ship within the processing time above, we email you a new date. You can wait for it or cancel for a full refund.
  • If we can't ship your order at all, we cancel it and refund you in full. No store credit unless you ask for it.

Lost, late or missing packages

  • If tracking hasn't moved for 7 business days, or shows "delivered" but you can't find the package, check with neighbors and your mailbox first. Then write to us within 14 days of the delivery date shown.
  • We open a claim with the carrier. If the package is confirmed lost, we send a replacement or refund you in full.

Wrong address

Check your address at checkout. If you spot a mistake, write to us right away. We can change the address until the order ships. If a package comes back to the warehouse because of an address error, we refund the item price, or reship it once you pay the new shipping cost.

Damaged on arrival

If an item arrives damaged or wrong, write to us within 7 days of delivery with photos. We replace it or refund it in full at no cost to you. See our Refund & Return Policy.

Questions

Email support@9spacex.com with your order number. We reply within one business day (Monday to Friday).

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