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  • 10% off your first order with code WELCOME10
  • Free US shipping on qualifying orders · see your cart
  • 30-day returns on unused items
  • Damaged or wrong item? We send a free return label
  • Tracking emailed as soon as your order ships
  • Refunds within 10 business days of an approved return
  • Questions? support@9spacex.com, we reply within a day

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Refund & Return Policy

Last updated: October 24, 2026

The short version: 30-day returns on unused items. If an item arrives damaged, defective or wrong, we cover the return shipping and replace or refund it. If we can't ship your order, you get a full refund.

If we can't ship your order

If an item is out of stock at the warehouse, can't be delivered to your address, or we can't ship it for any other reason, we cancel it and refund you in full, including any shipping you paid. The refund goes to your original payment method. You get store credit only if you ask for it.

Cancelling an order

Write to us as soon as you can. If your order hasn't shipped yet, we cancel it and refund you in full. Once it has shipped, you can return it under the rules below.

Returns within 30 days

  • You can ask for a return within 30 days of delivery.
  • The item must be unused and in like-new condition, in its original packaging, with every part, accessory and manual it came with.
  • Write to support@9spacex.com with your order number before you send anything. We reply with the return address and instructions. We can't accept packages sent without them.
  • Ship the item back within 14 days of our reply, with tracking.
  • If you changed your mind, you pay the return shipping. We don't charge restocking fees.

Damaged, defective or wrong items

  • Check your order when it arrives.
  • Damaged in transit or not what you ordered: tell us within 7 days of delivery. Send your order number and photos of the item, the box and the shipping label.
  • Defective: tell us within 30 days of delivery. After 30 days, see our Warranty Policy.
  • We replace the item if one is in stock, or refund it in full. If we need the item back, we send you a prepaid return label. You pay nothing.

Items that can't be returned

  • Gift cards.
  • Items marked Final sale on their product page before you buy. A sale price or a discount code doesn't make an item final sale.
  • Items made or personalized to your order.

These items are still covered if they arrive damaged, defective or wrong.

Refunds

  • We refund you within 10 business days after your return reaches us and we've checked it.
  • The refund goes to your original payment method. Your bank may take another 5–10 business days to show it.
  • If a return arrives used, damaged or missing parts, we contact you before deciding. We may then refund part of the price or send the item back to you.
  • If 15 business days have passed since we confirmed your refund and you still don't see it, write to us.

Exchanges

We don't swap items directly. Return the item for a refund and place a new order for the one you want. If your item was defective or wrong, we send the replacement at no cost.

Pre-orders

We aren't taking pre-orders right now. When we open them again, the rules on our Pre-orders, Coming soon & Showcase page apply as well.

Contact

Email support@9spacex.com with your order number. We reply within one business day (Monday to Friday).

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