Privacy Policy

Last updated: October 24, 2026

This policy explains what personal information 9spaceX ("we", "us") collects when you visit www.9spacex.com, buy from us or contact us, how we use it, who we share it with, and the choices you have.

What we collect

When you place an order: your name, email address, phone number (if you give it), shipping and billing address, the items you bought and your order history. Payment is handled by Shopify's checkout. We see the card type and the last four digits, never your full card number.

When you contact us: your email address and whatever you write to us, including photos you send for a return or a warranty claim.

When you sign up for emails: your email address and what you signed up for, such as our newsletter, a "Notify me" alert, a batch alert, or a Showcase vote or follow.

When you use the Setup Advisor (when it is available): the desk photo you upload, your desk size, budget, intended use and any notes or chat messages. See "Setup Advisor photos" below.

When you browse: device and usage information such as your IP address, browser, device type, the pages you view, the products you add to your cart, and how you reached our site. Shopify and our advertising and analytics tools collect this with cookies, pixels and similar technologies.

How we use it

To take, ship and support your order, including returns, refunds and warranty claims
To answer your messages
To send order and shipping emails
To send marketing emails, only if you signed up. Every email has an unsubscribe link.
To prevent fraud and keep the store secure
To understand which products and pages people find useful, and to improve the store
To measure our ads and show our ads to people who may be interested (see "Advertising")

Who we share it with

We don't sell your personal information for money. We share it only with companies that help us run the store:

Shopify, which hosts our store and checkout and processes payments
Our warehouse and fulfillment partners (such as CJdropshipping, and AliExpress sellers through DSers) and the carriers they use, who get your name, shipping address, phone number and the items, so they can ship your order
Cloudflare, which runs parts of our store services
Anthropic, only if you use the Setup Advisor
Meta (Facebook and Instagram), Google, Metorik and Automizely (AfterShip), through the advertising and analytics tools described below
Our email and customer-support tools
Authorities, when the law requires it, or to protect our customers or our business from fraud

Advertising and analytics

We use the Meta Pixel and Google Ads conversion tags (loaded through Google Tag Manager) to measure visits and purchases from our ads and to show our ads to people on other sites and apps. Under some US state laws this counts as "selling" or "sharing" personal information for targeted advertising.
Google Analytics, Shopify analytics and Metorik show us store traffic, which links or campaigns bring visitors, and sales.
Automizely (AfterShip) runs analytics and product recommendations on our pages.
You can opt out on our Your Privacy Choices page. If your browser sends a Global Privacy Control signal, we treat it as an opt-out request for that browser, as that page describes.

Our product view counter

To show which products are popular, our store counts product and article views and add-to-cart clicks. This counter doesn't use cookies and doesn't create or read any ID. Your IP address is used only to count each address once per item per day: it is turned into a one-way code that includes the date, and that code is deleted when the day ends. We keep only the total counts per product and per day, for up to 35 days. The counter is off when your browser sends Do Not Track or Global Privacy Control.

Setup Advisor photos

When the Setup Advisor is available and you use it, your photo, desk details and messages go to our AI provider, Anthropic, only to make your plan. We never store your photo or your messages. Anthropic doesn't train its models on them and normally deletes them within 30 days.

Reviews

If you leave a product review, we show the name you give with your review. Reviews given in return for an incentive say so.

How long we keep it

Order records: as long as tax and accounting laws require.
Marketing email lists: until you unsubscribe.
Support emails: as long as we need them to help you and handle your order.
Setup Advisor photos and messages: not stored by us.

Your choices and rights

Unsubscribe from marketing emails with the link in any email.
Opt out of targeted advertising on our Your Privacy Choices page.
Ask us to show you, correct or delete the personal information we hold about you. Email support@9spacex.com. We may need to confirm it's you, and we may keep records the law requires us to keep. We won't treat you differently for using these rights.
Depending on where you live (for example California, Colorado, Connecticut, Virginia or another state with a privacy law), you may have more rights. Email us and we'll help.

Children

Our store isn't meant for children under 16, and we don't knowingly collect their personal information. If you think a child has given us information, email us and we'll delete it.

Security and location

We use Shopify's secure checkout and limit who can see customer information. No system is completely secure. Some of our team and service providers work outside the United States, so your information may be processed in other countries.

Changes to this policy

When we change this policy, we update it here and change the date at the top.

Contact

Email support@9spacex.com.